Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of queenwomen.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
Top class, quality good, which surprised at this price, the color is as the Photo Rosy, take size s for my daughter, сёл just perfect, recommend
V***s –
I like everything as a photo, I advise) on my size s sat perfectly) ordered 07.07 came 30.07 I think that quickly enough, the fabric is of course synthetic
L***a –
Good quality, high quality sewing, for 300 rubles-fire, in our stores are the same in two, or even three times more expensive) basic thing, not wrinkled, beneath all suitable, color is very nice, fits well, as I wanted (adjacent, but never too tight)
K***a –
I liked it, I ordered other colors, for the bottom with a high fit. On og 90 is good
4***r –
Pretty such a T-shirt, straight pleased, all as in the photo, arrived by mail of Russia 23 days before Samara, took the size of C, on a small chest all the time. Maybe I’ll order another color, for the summer itself. With the store did not communicate, there was no need.
A***v –
Mike is excellent, I will definitely order more. For your money Super
Customer –
For 196 rubles super, but more expensive and not worth it. I took S on OG 75 and OT 65 tugovato in the chest, but in general it’s normal
V***a –
Excellent top, tight, elastic. Before came in 2 weeks
Customer –
Size el at 46 perfectly sat down!!! Good quality, no complaints!!!
Customer –
Ящвззажпмпндталдме ионизовано рщиплианштагшрншлпкштаешр тгкшдмвещмвгщпкштпвв
T***a –
The color is pleasant!! the hair from the top is not electrified. Love it✨
E***o –
Photos do not transmit color, as in the photo it seems dull, but in life the color is the same as in the photo of the store. The quality is good, the material is in the hem. All the seams are even, the threads do not stick out anywhere. On the girth of the chest 84 cm, the waist circumference 63 cm took the size L, but it was possible to safely take the size m. I was afraid that it would be straight in the guise, so I took more on the size and I’m satisfied with how it sits in the chest, the folds between the underarm arm arm I did not communicate with the seller, there was no need. To buy this product I recommend)
Б***я –
Great top
V***h –
The parcel was 26 days before St. Petersburg. The top is pleasant to the body, slightly shines through, but with seamless body underwear is excellent. Thanks store 🙂
Customer –
The quality is excellent. To the body is very pleasant fabric. I’ll take in other colors.
O***a –
Delivery to Russia 28 days, according to the country to scfo 4 days. Color cold pale beige, in the photo more interesting. The price is small so satisfied. Seams under the arms did not really like. But when you wear it is not noticeable. On the neck behind the incomprehensible seam ((. The length of the front is 31 cm. My height is 157 cm, the chest is small, the top in length is about above 2 cm from the navel.
M***a –
He’s beautiful! Color, price. The only thing, a little short, thought it would be longer
Customer –
The topic itself liked, synthetic fabric, but pleasant. The impression spoils the wrong cloud of the neck, the connecting seam in front and it seems like the topic is dressed backwards. The store approved the dispute for 100 R. Of the two ordered tops, the same shortcomings. Sorry.
D***a –
Top of good quality, does not shine through.
S***l –
Top beautiful. The body is pleasant. Fabric is rather synthetic. I liked it. Delivery took about a month