Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of queenwomen.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***s –
I received my order in 2 weeks. Sewn well. The synthetic composition of me is quite satisfied, T. K. Does not crumple. Does not shine through. Ordering the size L, it was based on the size of the hips (height-174, og-84, ot-78, ob-109). The waist is slightly overstated, but not critical. An additional pleasant impression was made by a gift from the store-earrings. I’m very happy. Thank you
A***a –
The dress came. On the chest girth 98, waist 85 size approached. The waist of the dress is overstated, it will have to be changed. Thank you for the gift.
N***a –
On the parameters 90-76-97 took S. On height 160 below the knee. Quality is nice.
U***r –
The dress is wonderful, the color, as in the photo, came up to 48 size, height 167, slightly below the knee, for the summer will be excellent. The store put a bracelet. Thank you, I recommend for sale.
Н***а –
The dress is beautiful, the color is saturated. on height 161 cm the length is below the knee. on size 42 s came up perfectly. The seams are even, sewing quality. It is washed easily, the Peas did not wash; quickly dries, does not require ironing))). light summer dress, it remains to wait for the summer)).
C***a –
На мой 44-46 село идеально, рост 170, длина чуть ниже колена Сшито хорошо, ткань не просвечивает, приятная. Заказ дошел быстро
R***r –
Dress fire, as I wanted! Under the cap and goat, you can and underwear not to dress, quite dense
R***r –
Got the dress. I was very worried that there would be little in my chest. But the fears were in vain. At OG 108, OT 92, OB 115 The village is wonderful. The size chart is accurate. Fabric, although synthetics, but the body is pleasant. The color is beautiful, as in the photo of the store. The waist of my dress is in place with an increase of 160 cm. Length to the middle of the ankle. The dress came not crumpled, you can immediately dress. The seams are even, the folds are beautiful. The dress really liked it. It came before the stated deadline. The seller immediately sent the order after payment. I recommend the seller and the dress. It will go for all occasions. Many thanks for the quality goods. The seller put a gift. For this special thanks.
R***r –
The fabric charm me, it’s beautiful, the sewing is fine, the fall. I recommend, and I will order other colors for sure.
R***r –
A wonderful dress, I was afraid that for my 63 years will be too young, but I really liked it. Color exactly as in the picture. Sewn neatly, nowhere do the threads stick out, though I will change the button, too simple. The dress came very quickly, a little crumpled, but not critical, you can iron, on the skirt of the crease is almost invisible. Fabric polyester, pleasant. My parameters og 104, ot84, height 164, took XL fit perfectly. Length as I like. With the store did not communicate, there was no need. Put a gift, Long could not understand what it is. Like clips.
A***a –
The dress is excellent, sewn qualitatively, nowhere does the thread stick out. Content. I bought it for the action, even before the rise in price. I regret that I did not also take green. I did not communicate with the store. Thanks for the gift, nice. Fit perfectly. The color is bright, saturated. The fabric is light, weightless, synthetics of course, let’s see how it will be in the sock. Failed the delivery of mail, and so quickly it would come.
Customer –
The dress corresponds to the picture, for 90-74-102 came well, took M, at a height of 170 just below the knee, the waist is overstated, but looks good good good good it came very quickly to Novosibirsk
A***a –
O vestido é realmente muito bonito. Para minha altura de 1,68 ficou logo abaixo do joelho. Segui o tamanho da tabela e deu certinho (minhas medidas são 96-74-100). Vieram brincos de brinde.
M***y –
Beautiful and comfortable summer dress
H***Z –
Платье полностью соответствует описанию. На мой 40-42 взяла XL- идеально! длина чуть ниже колена. лёгкая холодная ткань, самое то на лето доставка в Германию около 18 дней! еще и в подарок клипсы) рекомендую