Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of queenwomen.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***o –
Beautiful color. Good quality and design. Price reasonable and fast shipping . Recommend .
G***k –
Very fast shipping! The dress is gorgeous, bright. factory sewing
E***a –
I can not say that I’m delighted, but there are no serious complaints
V***s –
On its parameters: OG 88 and OT 70, I took M, came up perfectly. The quality of tailoring is good also the store put a rubber band for the hair. Dress to buy recommend.
N***K –
The dress came much earlier than the declared deadline! Purchase is happy) on my parameters 86/72/91 came up and sat perfectly size s. The fabric is synthetic, but it feels comfortable on the body. There is a skirt under the main fabric, so it does not shine through. Never liked “midi”, but the reviews and photos made their case) for the summer with white studs or sandals looks perfect! With the store did not have time to communicate, because, again, the dress came unexpectedly fast!)
L***a –
At 85/65/95-s just right. Synthetics. The parcel went 2 weeks in St. Petersburg. As a gift, an elastic band for hair. 5 *
N***R –
The dress is beautiful, it matches the photo, but instead of the size S, I was sent XL, which upset me, I wear 42-44, and it’s about 46-48…
I***a –
On the height of 154 cm, weight 48 kg, hips 90 cm, waist 74 cm, chest 90, took,,S,, it was possible,, M ,, too tight. I took it according to reviews, it would be more free. The dress has not yet ironed, I liked it. It came quickly.
D***a –
Dress luxury! Probably most of my favorite aliekspress. And guess, my height is 164 cm, 92/72/92. Thank you!
R***a –
Super pretty, very good quality. I have 165 64k I chose size S.
I***a –
This is now one of my favorite dresses! Bright, beautiful! Fabric in 2 layers: chiffon + dense lining, does not shine through. On the parameters 84/64/92, height 165 cm approached the size s. Detailed review I have in ins, you can find me by Nick inna_kovski
F***r –
I received the dress in just 2 weeks! she is just amazing! I really did not expect such good quality! she is magnificent! and the store is super nice! he gave me a present with it! I love!
P***f –
Just wow…. quickly deliver, so fast delivery, I have not seen, wonderful, delicate, beautiful, light, A transparent dress
K***a –
Dress shikardos!! OG 105 cm in the butt, but not small, not much need to take in the cut-out, that would be breast Rouge was not from inside full lining heat not approach, fabric as usual synthetic, color live much brighter than the picture! In general I davolno)))
S***a –
Fast delivery, it came in time to celebrate, as requested by the store. Everything came perfectly, the waist on the dress is overstated, such a model. The dress really liked it, the color is bright. The seller and I recommend it. Thank you seller!!!
Н***r –
The dress is very good quality, I think viscose. Light, flying, thin, does not shine through. It came very quickly. Advise. Usually wear m. Height 170. I want other colors but the price rose and will not fall
L***a –
On height 170 the length is below the knees of the dress. On Ross. 50 the size of the village is good. OG 113, also approached in this regard. Good chiffon, there is a lining.
Customer –
Gentle light dress, little glubokovat cutout), but it can be easily corrected. Worth the money, it claimed before time, delivered in 2 weeks in point of “Pyaterochka”. Recommend to buy
Customer –
Super fast delivery. Usually I wear size M, took size M and fits me perfectly.